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Support

Last updated: October 24, 2026

Contact Us

Questions, bug reports, or a ticket that seems off: luckystop@lavailabs.com. Settings in the app has a Contact support button that fills in your app version for us.

Frequently Asked Questions

Is this real gambling?

No. Everything in Lucky Stop is play money. You can't buy it, win anything real with it, or cash it out. The only purchase in the game unlocks the full game itself.

I'm out of money. Now what?

A car pulls up. Fill its tank or squeegee its windshield and you get paid in tips, enough for your next ticket. You can never get stuck.

Do I have to drag the coin on every ticket?

No. Hold your finger still on a ticket and the foil shakes off on its own. It pays the same as scratching by hand.

What does the purchase unlock?

Lucky Stop is free through your first jackpot. Your second jackpot asks for a one-time purchase that unlocks every jackpot after it, for good. There are no ads, subscriptions or timers. Settings has Restore purchase for a new device or a reinstall.

What happens when I cash in a jackpot?

You start the next run broke again, with lucky pennies to spend on charms that last forever, and the next catalog of tickets opens. Your charms, pennies, jackpots, achievements and Brag Board stay.

Does my crew work while the app is closed?

Yes. When you come back, the game pays what your crew scratched while you were away, up to a limit that charms can raise.

Why does the store look different today?

The window follows the real calendar: snow in winter, pumpkins in October, and holiday versions of some tickets during their month. Some days bring a special visitor.

Does my progress sync between devices?

Your lasting progress (charms, pennies, jackpots, achievements and the Brag Board) syncs through iCloud when you're signed in on both devices. The current run stays on the device you're playing on.

Can I start over?

Settings has Reset game, which erases your save on this device and in iCloud. It can't be undone, and nothing is stored on our side.

Can I turn off sound or haptics?

Yes, both are in Settings, along with Coin above finger, which keeps the coin visible above your fingertip while you scratch.

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