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Support

Last updated: March 17, 2026

Contact Us

For help, questions, or feedback, email us at unfrozen@lavailabs.com. We typically respond within 24 hours.

Frequently Asked Questions

How does Unfrozen work?

Take a photo of a messy space and Unfrozen's AI will generate 3 specific, actionable cleaning tasks based on what it sees. Complete them, then take another photo for the next round. Repeat until you're done. You can view tasks one at a time in Focus mode, as a full checklist, or grouped by zone.

How many free sessions do I get?

You get 3 free sessions to try the full Unfrozen experience with no feature restrictions. After that, an Unfrozen Pro subscription is required to continue creating new sessions.

What does Unfrozen Pro include?

Unlimited sessions, unlimited areas, full session history, AI memory, before/after sharing, 5 color themes with matching app icons, and Family Sharing support.

How do I manage or cancel my subscription?

Your subscription is managed through Apple. Go to iPhone Settings → your name → Subscriptions → Unfrozen. You can change plans or cancel at any time. Cancellation takes effect at the end of your current billing period. For refunds, contact Apple Support.

Does Family Sharing work?

Yes. Both individual and family plans support Family Sharing for up to 6 family members. Make sure the purchaser has sharing enabled for App Store subscriptions in their Apple ID settings.

What happens to my photos?

Your photos are stored locally on your device and are never kept on any server. When the AI analyzes your photo, it is sent securely to generate your cleaning tasks and immediately discarded. No photos are stored remotely or used for training. You can also set photos to auto-delete after a number of days in Settings.

Does Unfrozen collect my data?

No. There are no accounts, no analytics, no tracking SDKs, and no advertising frameworks. All your data (areas, sessions, tasks, settings) is stored locally on your device. See our Privacy Policy for full details.

How do I delete my data?

You can clear session data and AI memory from any area's detail screen or from Settings. Uninstalling the app removes everything permanently. Unfrozen does not store any data on external servers, so there is nothing to delete remotely.

What is AI memory?

Unfrozen remembers context from previous cleaning sessions in the same area so the AI can adapt its suggestions over time. This memory is stored as a short text summary on your device. You can view and clear it at any time from the area detail screen.

Can I adjust the AI's suggestions?

Yes. If the AI misses something or suggests something that doesn't make sense, you can provide feedback and it will revise the plan. You can also take a new photo mid-session to get updated tasks based on your current progress.

What are weekly goals?

You can set a weekly cleaning goal (1 to 7 sessions per week) to help build a routine. There are no penalties for missing days. Progress resets each Monday. A session counts toward your goal when you complete at least 2 rounds.

Is the AI always accurate?

The AI does its best to identify specific items and suggest actionable tasks, but it can occasionally be inaccurate or miss things. Always use your own judgment, especially around hazardous materials, heavy objects, or anything involving chemicals or heights.

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