LAVAI LABS
ProjectsAboutContact
← Back to Perennial

Support

Last updated: March 18, 2026

Contact Us

For help, questions, or feedback, email us at perennial@lavailabs.com. We typically respond within 24 hours.

Frequently Asked Questions

How do I add a birthday or special date?

Tap the + button in the top right corner. You can import birthdays directly from your Contacts with one tap, or add dates manually by entering a name, date, and type (birthday, anniversary, memorial, or custom).

How do reminders work?

Perennial sends smart reminders at the right times so you have time to prepare. Free users receive a reminder on the day of the event. With Perennial+, you can enable additional reminders at 2 weeks, 1 week, 3 days, and 1 day before. All reminders are sent at your configured default time (Settings > Default time).

How do I restore my purchase?

If you've already purchased Perennial+, go to Settings and tap "Restore Purchases." Your purchase will be restored automatically. If it doesn't work, make sure you're signed into the same Apple ID you used for the original purchase.

What does Perennial+ include?

Perennial+ is a one-time purchase that unlocks all premium features: multiple reminders per date, milestone notifications, birthday insights (zodiac signs, fun stats), custom photos, custom event types with 120+ icons, and 6 color themes. No subscriptions.

Does Family Sharing work?

Yes. Perennial+ supports Family Sharing for up to 6 family members. Make sure the purchaser has sharing enabled for App Store purchases in their Apple ID settings.

How do I import birthdays from Contacts?

Tap the + button and select "Import from Contacts." Perennial will scan your contacts for saved birthdays and let you import them. Contact photos are pulled directly from your address book and always stay current.

What are milestones?

Milestones are notable ages and anniversaries like turning 30, a 50th wedding anniversary, or a 10-year memorial. With Perennial+, you'll receive special notifications for these events so you never miss a big one.

What are custom event types?

With Perennial+, you can create custom event types beyond birthdays, anniversaries, and memorials. Choose from 120+ icons and any color to categorize dates that matter to you, like graduations, adoptions, or traditions.

Does Perennial collect my data?

No. There are no accounts, no analytics, no tracking, and no advertising. All your data is stored locally on your device using SwiftData. Nothing is sent to any server. See our Privacy Policy for full details.

How do I delete my data?

Go to Settings and scroll to the bottom to find "Delete All Data." This permanently removes all reminders, photos, and settings from your device. Since Perennial stores everything locally, uninstalling the app also removes all data.

Why am I not receiving notifications?

Make sure notifications are enabled for Perennial in your device settings (Settings > Notifications > Perennial). Also check that you have at least one reminder enabled for each date. If you recently reinstalled the app, you may need to grant notification permission again.

Can I add a photo to a reminder?

Yes. With Perennial+, you can add a custom photo to any reminder by tapping the photo section in the add/edit form. You can take a new photo with your camera or choose one from your photo library.

© 2026 Lavai Labs LLC

Privacy Terms Contact